Casushi Privacy Policy

We at Casushi Casino are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you register, log in and play at Casushi. By creating an account and using our services, you agree to the practices described below. If you do not agree with any part of this policy, you should not access or use our website.

Who We Are

Casushi Casino is operated by Solaya Group Limited, a company registered in Gibraltar with company number 125734, and having its registered office at Finsbury House, 32 Line Wall Road, GX11 1AA Gibraltar. We have operated Casushi since 1 April 2026, having taken over operations previously run by Dazzletag Entertainment Limited. Our operations are licensed and regulated by the UK Gambling Commission under licence number 100050-R-341529-001, and we are also licensed by the Gibraltar Gambling Commissioner. We currently accept players from the United Kingdom only, and this policy is written with UK data protection law, including the UK GDPR, in mind.

Information We Collect

When you register at Casushi, use our platform, or contact our support team, we collect a range of personal information necessary to provide our services responsibly and securely.

• We collect identity details such as your full name, date of birth, residential address and contact information when you register.
• We collect financial information related to deposits and withdrawals, including payment method details used for transactions such as debit cards, Apple Pay, Google Pay and Pay by Bank via Trustly. We do not store or view your full card or bank account numbers.
• We record your gaming activity, including deposits, wagers, game history and bonus participation, to manage your account and comply with regulatory requirements.
• We collect technical data such as your IP address, device type, browser information and login timestamps to detect fraud and prevent access from restricted locations.
• We retain records of communications with our support team via live chat, email or our contact form for quality assurance and dispute resolution.
• We may collect verification documents, such as proof of identity and proof of address, as part of our know-your-customer obligations.

How We Use Your Information

Our use of your personal data is guided by legal, regulatory and operational necessity. We process your information for the following purposes:

• We use your data to verify your identity, confirm you are aged 18 or over, and confirm you are a UK resident, since Casushi Casino only accepts registrations from within the United Kingdom.
• We use your information to process deposits and withdrawals securely and to detect and prevent fraudulent transactions.
• We use your gaming activity data to administer promotions such as our welcome bonus, Daily Catch, and Drops & Wins, and to ensure fair application of bonus terms.
• We use your contact details to send account-related communications, including transaction confirmations, security alerts and, where you have consented, promotional offers.
• We use technical and location data to enforce restrictions on prohibited countries, VPN use and proxy access, since access to Casushi from outside the United Kingdom is not permitted.
• We use your information to comply with anti-money laundering laws, gambling regulations and reporting obligations imposed by the UK Gambling Commission and the Gibraltar Gambling Commissioner.

Legal Basis for Processing

We rely on several legal grounds to process your personal data. We process information where it is necessary to perform our contract with you, such as enabling you to deposit, play and withdraw funds. We process data to comply with our legal obligations as a licensed gambling operator. We also process data based on our legitimate interests, including fraud prevention and service improvement, and, where required, based on your explicit consent, such as for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate Casushi Casino effectively and lawfully.

• We share data with payment providers to process deposits and withdrawals through your chosen method.
• We share information with identity verification services to confirm your age and residency.
• We share data with regulatory authorities, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, where legally required.
• We share complaint-related information with our escalation partner at complaints@begame.com where a dispute cannot be resolved internally.
• We may share data with game providers such as Playtech, Play'n GO, Pragmatic Play and Evolution, solely to enable gameplay, verify results and administer promotions.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption and secure protocols to protect sensitive information, including payment data. Access to your personal data within our organisation is restricted to employees who need it to perform their duties, such as verifying withdrawals or handling support queries submitted via our live chat, email or contact form.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by gambling regulations and financial record-keeping laws. Even if you close your account, we may retain certain records, such as transaction history and verification documents, to meet our legal and regulatory obligations.

Your Rights

As a UK resident using Casushi Casino, you have a number of rights regarding your personal data under applicable data protection law.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at support@casushi.com. Where you have concerns that remain unresolved, you may escalate your complaint to complaints@begame.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate Casushi Casino, remember your preferences, keep you securely logged in, and understand how you use our platform across desktop and mobile devices. Cookies also help us detect suspicious login attempts and enforce restrictions on access from outside the United Kingdom. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of Casushi login and other features.

Restricted Access and Location Verification

Casushi Casino is licensed to operate exclusively within the United Kingdom. We use location and technical data to verify that access originates from the UK. Registering or playing from outside the UK, or using a VPN, proxy or similar location-masking service to access your account, is strictly prohibited and may result in account restrictions, and any related winnings may be withheld.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or regulatory guidance. We encourage you to review this page periodically. Continued use of Casushi Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available daily between 09:00 and 18:30, by email at support@casushi.com, or through our contact form. We aim to respond to email enquiries within 24 hours.